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FAQ

Have a question? We are here to answer! If you still have any questions or concerns after reading through this page, you can reach out anytime through our contact form.

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  • Will our family session be with the same Santa who's in the photos?
    The Santa in our photos is one of two professional Santas we are working with this year. They are both amazing, have decades of experience, and fully embody the magic of the Holiday and Christmas season.
  • Who can join our Magical Santa Experience session?
    Your children will of course be in every scene with Santa Claus. Parents are welcome to join in the magical snowy forest scene and/or the festive fireplace scene for a family photo with and without Santa. We do not allow extended family members such as cousins, aunts, uncles, grandparents, etc. If you are in a situation where grandparents live with you and you really want them to be included, contact us for consideration. Thanks for understanding!
  • Are dogs and other pets allowed?
    Well-behaved dogs and other furry friends are allowed to participate in your family portraits during our Magical Santa Experience on Sundays November3rd, 10th, 17th and 24th only, between 2PM and 5PM.
  • Does my child have to sit on Santa's lap?
    Your child doesn't have to do anything that makes them uncomfortable. We don't push for "lap sitting" or any other physical contact, and ultimately it's up to you and your child how they interact with Santa. We will take amazing photos either way!
  • Does our family have to celebrate Christmas to come in for a Santa session?
    Absolutely not! While Santa has been a Christmas tradition for centuries, he not only embodies the spirit of that wonderful holiday but also of the entire Holiday season. Santa's magic is for all children, and everyone is welcome in our studio regardless of religion, culture or background.
  • What if my child doesn't smile or interact with Santa?
    We will do our absolute best to encourage your child to interact with Santa in every exciting scene, and to inspire as many smiles as possible. We can't guarantee smiles but we promise you'll receive beautifully edited and magical photos, and that your family will create memories to last a lifetime!
  • How should we prepare for our session?
    Here are some tips to prepare your children for their Magical Santa Experience: - Make sure they know what to expect - If your child is or might be fearful of Santa, we recommend talking about him every day, and maybe even watching some fun and friendly videos for several days leading up to your session - Plan and coordinate outfits in advance. Remember that parents can be included in the fireplace scene and snowy forest scene, so dress everyone accordingly - Have fun and let their personalities shine through!
  • How long will my session be?
    The Magical Santa Experience session is 30 minutes
  • How many photos are included?
    The Magical Santa Experience session includes 14 beautifully edited photos full of magical touches

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